No NPS and CSAT surveys.
No CX jargon.
A comprehensive measurement of
both the customer journey and the agent journey.
both the customer journey and the agent journey.
((customer)) fatigue = “heaviness” = costs ((company))
AirCX is a strategic studio strategic studio building a better standard for customer experience: clean, sensible and honest.
AirCX was founded by Armen Nalbandian, who has 20+ years of experience developing CX frameworks for Fortune 500 giants and hyper-growth startups, propelling them to billion-dollar valuations and industry-wide acclaim.
The AirCX methodology merges Six Sigma precision with adaptive systems architecture, proving that real customer loyalty isn’t built on ticket volumes and surveys, but on ruthless prioritization, ecosystem design, and reimagining the way we think of CX.